The protection of your personal data is of particular importance to us at the Alpenhotel Ensmann. We therefore process your data exclusively in accordance with legal requirements (in particular the GDPR, DSG, and TKG 2021). In this privacy policy, we inform you about the most important aspects of data processing in connection with our website and our hotel operations.
Alpenhotel Ensmann
Lassing 55,
3345 Göstling an der Ybbs
Tel.: +43 7484 7014
E-Mail: office@alpenhotel-ensmann.at
Our Data Protection Officer is:
Frau Daniela Kronsteiner
E-Mail: office@alpenhotel-ensmann.at
We process personal data only to the extent necessary to provide our services, fulfill contractual obligations, or comply with legal requirements.
This applies in particular to:
Video surveillance is installed in the lobby of our hotel.
Purpose of processing:
Legal basis:
Retention period:
Our website does not use cookies.
However, when you visit our website, the web server automatically collects certain information (so-called server log files), in particular:
This data is used solely to ensure the smooth operation of the website and for technical analysis.
Legal basis:
For online bookings, we use an external booking system:
easy-booking
When you make a booking, you will be redirected to the provider’s platform or content from the provider will be embedded.
Note
Our website contains links to external websites (e.g., booking platforms or tourism partners).
Important note:
We expressly disassociate ourselves from the cookies and data processing used on that site.
You generally have the following rights:
Austrian Data Protection Authority
We use technical and organizational security measures to protect your data from loss, tampering, or unauthorized access.
If you have any questions regarding data protection, you can contact us at any time using the contact information provided above.
Payments for bookings can be processed through the following providers:
Payment data is processed for the purpose of processing payments and fulfilling the contract. Depending on the selected payment method, data is transmitted to the respective payment service providers or credit card companies. The privacy policies of the respective providers apply.
Legal basis:
Only the data that is absolutely necessary to process the payment will be shared.
All forms on this website are primarily intended to allow visitors to contact us. All data entered is treated as strictly confidential and will not be disclosed to third parties. After a form is submitted, the entered data is stored on the server for the purpose of processing the inquiry and in case of follow-up questions, and is also sent in an email to the visitor and the website operator for further processing. Optional input fields are provided to facilitate contact and subsequent correspondence. We make a point of marking only truly necessary entries as required fields.
Inquiries that do not result in a specific business transaction with corresponding retention periods are also stored in our business contacts database to facilitate any correspondence in connection with future inquiries and business transactions. Furthermore, if we can identify a legitimate interest in our products or services from this data, it will be used to provide future information about them. Inactive contacts and inquiry details are deleted after a certain period of time following the last correspondence, in accordance with our privacy policy.v
If you provide your consent, your email address will be stored in our email distribution list until further notice so that you can receive our newsletter, which includes promotional information. As part of the registration process, we store the time of registration and confirmation, as well as the user’s IP address. We are legally required to log registrations in order to verify that they were completed properly. After subscribing to the newsletter, you will receive a confirmation email. You can unsubscribe from the newsletter at any time by sending us an email with the subject line: Unsubscribe from Newsletter.
Messages sent as part of a contractual relationship do not fall into this category. This includes the sending of technical information, payment processing information, inquiries regarding orders, and similar messages, which you will continue to receive even after unsubscribing from the newsletter.
Our website includes links to our profiles on the social media platforms Instagram and Facebook:
Clicking on these links will redirect you to the respective platforms.
Note:
No data is transmitted to these services unless you actively leave our website via the link. A connection to the respective providers’ servers is established only when you click on the link. The providers may collect personal data (e.g., IP address) and use cookies or tracking technologies.
The respective operators are solely responsible for data processing on these platforms:
The privacy policies of the respective providers apply.
To make it easy for you to find us, we use Google Maps on our website to show our location. This feature is intended solely to help you find your way here easily and conveniently.
Note:
When you use this service, data (including your IP address) may be transmitted to Google's servers. This occurs regardless of whether you have a Google account or are signed in to one.
The provider's privacy policy applies.